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The possibility to live in good physical, mental and social health is one of the most human rights (WHO, http://who.int/). ULSS 20 Verona endeavors to respond to the needs of its citizens according to the principles of equality, impartiality and continuity in the provision of its services. In the respect of these principles, ULSS 20 Verona undergoes constant assessment and adaptability to respond to the evolving needs. The Office for International Relations represents innovation within ULSS 20 Verona. It is an important link between healthcare and social services in a local context with an international reality and it provides a vital forum for the exchange of ideas, knowledge and information.